Cancellation, Returns and Refunds Policy

Thank you for shopping at The Drink Valley. We reserve the right to terminate you using our services at any time, for whatever we consider misappropriate or improper use or not abiding by these terms and conditions. You will be informed of such termination in writing.

If you woud like to cancel your order for any reason, we are here to help:

Cancellation before dispatch : You will get 100% refund.

Cancellation after dispatch: You will be charged delivery cost £7.99 and need to return product in original packaging at your cost, once items recieved we will refund rest of the amount.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product and damaged items must be reported within 24 hours of receipt. Damaged products will be offered a full refund back to your original method of payment.

A new product may be exchanged for another product or returned for a credit note and will be done so, at the discretion of the management.

To be eligible for a return, please make sure that:

• The product was purchased in the last 5 days
• The product is in its original packaging
• The product isn’t used or damaged
• The Buyer is responsible for return charges/postage.
• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

• By phone number: 01793978027
• By email:
• By visiting this page on our website:

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
The Drink Valley, 40-42 Canal Walk, Swindon, SN1 1LD Wiltshire, UK.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Drink Valley (Saffron Private Limited).

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 01793978027
By email:
By visiting this page on our website:

If you have any questions about these Terms, please contact us.

The Drink Valley (Company registered as, Saffron Private Limited)
Registered in England Company Registration 11583564
Registered Office: 40, Dean Street, Swindon SN15EW. UK

Shop address: 40-42, Canal Walk, Swindon, SN1 1LD, UK
t: 01793978027
VAT No. 348852560